Refund & Cancellation Policy

Magic Ember Events Refund & Cancellation Policy

We understand that plans can change, and we’ll always do our best to work with you. However, due to the time and resources reserved for each booking, the following policy applies:

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1. Initial Payment / Deposit

   • A non-refundable deposit of 25% is required to secure your date.

   • This deposit will be applied toward your total balance but will not be refunded under any circumstances.

2. Final Payment

   • The remaining balance is due no later than 14 days before the event.

   • If payment is not received by this date, your booking may be canceled and your deposit forfeited.

3. Cancellations

   • More than 30 days before event: Deposit is non-refundable, but any additional payments made will be refunded.

   • 15–30 days before event: 50% of the total booking fee will be charged.

   • 14 days or less before event: No refunds will be issued.

4. Rescheduling

   • If you need to reschedule, we’ll do our best to accommodate you at no additional charge if the request is made more than 30 days before your event.

   • Rescheduling within 30 days of your event may be subject to a $100 change fee, and availability is not guaranteed.

5. Force Majeure

   • If your event cannot proceed due to circumstances beyond your control (extreme weather, venue closure, government restrictions, etc.), we will work with you to reschedule at no extra cost. Deposits remain non-refundable.